Recently, a services company found success with Robotic Process Automation (RPA). The company realized that manual processes were becoming inefficient and costly due to the tedious nature of the work being done. After analyzing their workflow, they decided to implement RPA technology to streamline the process.

Beginning with just one robot, they saw immediate positive results in productivity and accuracy. The robot was able to take on mundane tasks such as data entry and inputting information into databases quickly and accurately which freed up human employees to focus on more complex tasks that require problem-solving or creative thinking.

The organization experienced an additional benefit when they implemented RPA. In addition to the increased productivity and accuracy, the technology was able to automate a complex process of extracting job order forms from their ERP system and uploading them into folders in their Google Drive that could then be sent to customers for further acknowledgement. This made it possible for their customers to access these documents quickly and easily, streamlining the entire process and providing a great customer experience.

The organization’s investment in RPA technology also optimized resources by reducing hiring costs as fewer people were needed for these labor intensive tasks. Furthermore, by automating tedious processes, employees had increased motivation and morale leading further improvements in work satisfaction.

Overall, this services company was able to increase efficiency and cost savings through Robotic Process Automation proving that automation technology can be beneficial for any size business.